Lifetime exchange buy back policy

Last Updated 01-06-2024

We offer a Lifetime Exchange & Buy-Back Policy on Gold Jewellery* from Ornate Jewels. You can return the product, along with the original product certificate, for buy-back or exchange at its current market value, with deductions for making charges, taxes, and a Rs. 1500 processing fee. If you received a discount or free gift with your purchase, the original discount amount or free gift value will be deducted, as applicable.

Lifetime Exchange: 

If you choose to exchange your product, the value of the exchanged product after deductions towards making charges, taxes, processing charge and discounts will be credited to you av Voucher for further uses and you can purchase any other product with the same. The value cannot be encashed.

Lifetime Buy-Back: 

If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 12- 15 business days of receipt of the product.

Note:

Jewellery returned showing signs of alteration by anyone other than Ornate Jewels shall not be accepted for buy-back. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

Diamond Jewellery:

1. Exchange Value:- 100% of Gold value at current market value.
2. Buyback Value:- 100% of Gold value at current market value.

Loose Solitaires:

1. Exchange Value:- 100% of diamond value at current market value as on exchange date.
2. Buyback Value:- 80% of diamond value at current market value as on buy back date.

Plain Gold Jewellery:

1. Exchange Value:- 100% of Gold value at current market value as on exchange date.
2. Buyback Value:- 100% of Gold value at current market value as on buy back date.

Note:

1. Loss of the original product certificate would result in a deduction of Rs. 500
2. Original Invoice and certificate must be produced for exchange / buyback.
3. Buyback is not applicable on Baguettes, Tapered and Choki diamonds.
4. Exchange & Buyback is not applicable on Polki, Pearl & Colored Stones.
5. In case of any discount given during the original purchase on the metal/ stone value, an equivalent amount will be deducted from the current market price on the date of buy back/exchange and then buy back/exchange value will be calculated. The e-Points used while placing an order will be deducted from the Lifetime Exchange value.
6. Buyback of products are applicable for products that were purchased at a value of up to Rs. 2,00000/-

Shipping and Insurance:

The return shipping shall be borne by the customer. We will deduct Rs.1000/- or actual delivery charges – whichever is higher while determining the value.

Customer Helpline: 

Need help or have suggestions for improvement?

We're here to listen and are committed to enhancing your experience. Please let us know how we can do better.

You can reach us at Care@ornatejewels.com or call us at 8600718666 between 10:00 am and 6:00 pm (Monday to Saturday).

Get in touch!:

Address: G1-14A, EPIP, Jewellery Zone, Sitapura, Jaipur, Rajasthan 302022

Call - 8600718666

Email care@ornatejewels.com