Terms & Conditions


These terms and conditions apply to products purchased via www.ornatejewels.com or orders placed through social media platforms, offline on phone, chat or through our Customer Service team which are all assets managed by WOW Overseas Private Limited, a company incorporated under the Companies Act, 1956.

Please and In addition read the Terms & Conditions carefully before Purchasing any product or availing any services on any asset of the ornatejewels.com (Wholly owned by wow overseas private limited). Any purchase made by you through the website or any other asset shall signify your acceptance of the supply terms and your agreement to be legally bound by the same.

In addition to the foregoing, You shall also be bound by the terms of use of the website, Its privacy policy, Terms by the vendor Additional terms of service which are displayed with the selection of the product, If any ("Additional Terms").

If there is any conflict between the supply terms and the additional terms, The additional terms shall take precedence concerning that sale.

If you do not agree with the supply terms, Please do not access the website or any other asset of ornatejewels.com for any purchase or service.


The websites are platforms that facilitate the online sale and purchase of merchandise and services ("Services") offered by third-party vendors and service providers ("Vendor/s"). The title to the merchandise (“Products”) will pass directly from the vendors to you.

Ornatejewels.com has the right to change or discontinue any service at any time, without notice.

Ornatejewels.com may add or modify the procedures, modes, processes or conditions of purchase at any time.

Ornatejewels.com shall not be liable to you or any third party for any modification, suspension or discontinuance of any aspect of the services.


Ornatejewels.com enables the sale of a variety of products. Shipping of all the products on the website shall be as per the company's policy, which may be changed by ornatejewels.com from time to time.

In case you receive a damaged product, please get in touch with our Customer Service team on 8600718666 or write to us at sales@ornatejewels.com. The damage will be assessed and a solution will be offered. The product may be replaced or another corrective measure may be undertaken to address the issue.

In case the product is out of stock, our Customer Service team will get in touch with you and a refund request will be raised.

For paid orders, the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request is initiated. For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.


You should take all responsibility for your actions in utilizing the products purchased by you. Ornatejewels.com shall not be liable for any such actions. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Ornatejewels.com shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.

Pricing Information

The pricing information relating to the product shall be disclosed to you at the time of your purchase. Ornatejewels.com does not guarantee that the price will be the lowest in the city, region or geographical area. Prices and availability are subject to change without notice or any consequential liability to you.

While ornatejewels.com strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. If a product or service is listed with an incorrect price or with inaccurate information due to an error, ornatejewels.com may, at its discretion, contact you for instructions or cancel your order and notify you of such a development.

Ornatejewels.com will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such a development. If ornatejewels.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

Credit Card Details

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website.

You shall not use a credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless it’s concerning fraud verifications, requested by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details.

Ornatejewels.com strongly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

Delivery of the Product

Your shipping address and pin code will be verified with the database of ornatejewels.com before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list.

If there is any dispute regarding the shipment of the products or the services for the area are not covered by ornatejewels.com, we will not be held responsible for the non-delivery of the product.

In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together.

However, this may not always be possible.

Return Policy for Products

If you receive a damaged/defective product or a product that does not comply with the specifications reflected in your original order, please get in touch with our Customer Service team. Upon receiving your complaint, ornatejewels.com shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will take care of the said complaint and provide a replacement. However, if the complaint is frivolous or baseless, we reserve the right to take legal action against you and you will be solely liable for all costs incurred by ornatejewels.com in this regard.

To return any products, you are required to comply with the below-mentioned conditions, viz:

Please notify ornatejewels.com of receiving damaged/ defective product/service within 48 hours after your order reaches you. If you are unable to do so within 48 hours, the vendor shall not be held liable for the failure to replace the order. For all other instances, you can notify us 7 days from when the product is delivered to you. Products should be unused/with their tags intact, if a tag is removed then we will not accept the return. You will be required to dispatch the product using a reputed courier in your respective area within 1 day from receipt of such notice. Courier freight charges will be reimbursed in such a form as is determined by the logistics team upon prior consultation with ornatejewels.com. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc. It is advised that the return packets be sturdily and adequately packaged so that there is no further damage to products during transit. The returned products are subject to verification and checks by ornatejewels.com to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. These conditions will not apply to products for which the defects could not, using reasonable diligence, be discovered, at the time of delivery.

If a product returned is duly accepted by ornatejewels.com, the value of the said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service centre, ornatejewels.com would get the same repaired and send it back to you. A promo code, once used shall not be refunded in case of cancellation of order either by you or ornatejewels.com.

No Compensation Policy: If the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the return and refund or exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product. Any delay in delivery caused by unforeseen circumstances. Any special, incidental, indirect or consequential damage of any kind caused by a product. missed opportunities to avail certain discounts. Any issue with our delivery partners or their personnel. Any voucher which got deactivated due to the end of expiry date. Unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Ornatejewels.com holds the right to cancel orders and block accounts of such customers without any prior notice.

Shipping, Delivery, and Cancellation

Please see terms related to shipping, delivery, and cancellation on our website.

Warranties and Claims

Please note the standard warranties and the conditions for usage of the products concerning each product: No claim
(a) that is contrary to the above or
(b) where products have been used contrary to the conditions of usage; will be entertained.

Indemnifications and Limitation of Liability

You agree to indemnify, defend and hold harmless ornatejewels.com owned by WOW Overseas Private Limited from and against all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by ornatejewels.com that arise out of, result from, or may be payable under, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you according to these supply terms or any additional terms applicable to the purchase of products. In no event shall ornatejewels.com owned by Wow Overseas Private Limited and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not ornatejewels.com has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to the contrary, ornatejewels.com entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

Governing Law

These Terms & Conditions and the relationship between you and ornatejewels.com owned by Wow Overseas Private Limited shall be governed by the laws of India without reference to conflict of laws principles. All claims, differences and disputes arising under or in connection with or concerning the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and ornatejewels.com shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra and you hereby accede to and accept the jurisdiction of such courts.

General Terms for Offers, Promotions, Contests

Ornatejewels.com shall introduce various offers, promotions, contests from time to time. The terms and conditions for these shall be separately called out and ornatejewels.com reserves the right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation. While participating in such contests/ promotions, you hereby agree to release and hold ornatejewels.com harmless from any claims or demand. Winners of contests will be decided by the team at ornatejewels.com and ornatejewels.com is not obliged or required to disclose the mechanism of the same. Ornatejewels.com reserves the right to vary any of the terms and conditions of the contest and the decision of ornatejewels.com shall be valid and binding for the contestants. All personal information collected, in the course of this contest shall be kept confidential. Ornatejewels.com shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications while entering the contest. The participant's profile must be public. Entries from private profiles cannot be viewed and therefore will be considered invalid. A participant will only be considered a winner once ornatejewels.com explicitly declares the same. Entries being featured on ornatejewels.com's Instagram handle and Facebook /Pinterest page are entirely up to the discretion of ornatejewels.com. If any entry is found to have abusive and profane language or make an attempt to attack the integrity, the personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such an entry shall stand disqualified and or deleted from the contest and content. All other terms and conditions on the website www.ornatejewels.com, not in conflict with these terms and conditions, shall prevail. All disputes based on this contest are subject to arbitration and jurisdiction of all such disputes shall be within the Courts of Pune, Maharashtra. This contest is void where prohibited by law.

Priority Shipping

This is a service at an additional cost. Costs vary based on the product and the pin-code where it needs to be shipped. This is a service offered only on selected products and pin-codes which can be confirmed by calling our Customer Service team on +91-8600718666. In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, ornatejewels.com will not be liable for the same.


For all the contests that run on the ornatejewels.com social media or website page, we reserve all the rights in terms of choosing the winner.

Free gifts

For any free gifts on purchase of certain items and under promotional activities, the customer has to return the free gift as well with their purchase to be eligible for a refund. Any purchases for a return received without the free gift will not be eligible for returns.

Buy One Get One Offer

For all purchases made under BOGO, the returns have to be made of both the items in an offer to be eligible for a refund.

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