Returns, Cancellations & Exchange Policies

We offer a 7-days return policy on unused/undamaged products with their tags intact and in the box they were delivered in.

In case you placed an order and no longer wish to buy a product, please cancel your order within 24 hours by contacting us on whatsapp at +918600718666.An order can only be cancelled if its still not shipped from our warehouse. Once shipped an order in transit can't be cancelled.

We offer a 7-days return policy on unused/undamaged products with their tags intact and in the box they were delivered in.

Remember that you will have to ship the product to us. We will charge a minor fee of Rs. 100 for the returns as we offer free shipping.

Once the product is received by us, your refund will be generated to your original mode of payment.

For all ‘Cash On Delivery’ order returns, the COD fee will NOT be refunded.

We receive returned products in 15-20 days. Your patience is appreciated in such circumstances.

We do not offer Refunds or Returns on Customized items, Personalized items.

Return and Replacement is not possible for international orders.

Please note in some locations, it may so happen that our logistic partners do not offer a reverse pick up. In such a case, you will have to arrange for the shipment of ORNATE products in a sealed box including tracking details, Please get in touch with us to provide you with a return address.

Kindly contact us via WhatsApp at 8600718666 for assistance with returns and exchanges.

Our Customer Care team is ready to guide you through the process, we will have the product picked from the address you have listed and get it shipped back to us.

Remember to secure your jewellery in the box that it came in. Ensure that all tags and the invoice are also sent back.

After your returned item is received by Ornate Jewels, your refund (if bought at full price or is a new item as an exchange) will be processed shortly.

However, in most cases, you will have to send back the product to us.

We offer a 1 year warranty on all our products against all manufacturing defects. However we cant control used induced damage. All rights reserved by Ornatejewels

Products should not show any signs of being worn and they shouldn’t be resized either.

Customers are advised to check the return/exchange policy for the product they purchase before confirming the final transaction.

The recipient accepting the delivery should not accept the product in cases where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents before accepting the delivery and signing the delivery receipt.

No claim of non-receipt will be entertained once you accept the delivery.

If the recipient is unavailable at the time of delivery, the courier company shall try and deliver the item THRICE before returning it to Ornate jewels. All costs for reshipment and handling in the case of non-delivery to the customer shall be chargeable to them only.

The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistencies in the name or address will result in the non-delivery of the product.