Gold Plated 925 Silver Om Necklace

Last Updated 01-06-2024

Return Policy:

We offer a 15-day return policy for all unused and unworn items, no questions asked. However, please note that the 15-day return does not apply to personalized jewellery, Customise Jewellery, Engraving on products, coins, utensils, and God idols other than in cases of defective/spurious products. Ornate Jewels reserves the right to process refunds after checking the returned items. The customer shall bear this charge for each product under the 15-Day Money Back Policy. 

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.

Refund Policy:

In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.

15 Day Money Back is not applicable in the following instances:

1. On orders that have been exchanged earlier under the 15 Day Exchange Policy - You can exchange your design within 15 days for the full value only once. If you wish to exchange the product the second time, it will be considered as a Lifetime Exchange.
2. On products that have been engraved or personalized or customised, coins, God idols

Replacement & Exchange: 

You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.

Conditions for Return under 15 Day Money Back Policy: 

Product must be returned in original packaging in saleable condition with no scratches, damage, wear or alteration. The stickers and tags must be intact. If the product tag or the original packing is tampered with, the return will not be processed.

How the refund is made: 

When a product is returned under our 15 Day Money Back policy, a quality check is done post which the refund is credited to the source or your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /UPI/Net Banking).

How to return the product to Ornate Jewels within 15 days? : 

1. Write an email to care@ornatejewels.com or reach out to us on WhatsApp at 8600718666 with your name and order number within 15 days of delivery to schedule a return pick up.
2. The product should be accompanied by the original product certificate and the original/copy of the invoice for all exchanges within the 15 Day Money Back period.
3. Ready your jewellery in the original packing material along with the certificate and hand it over to the logistics executive.
4. Please collect an acknowledgement for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup).
5. Once we receive the product, we conduct a Quality Check to check for any signs of damage or wear and tear. Once the Quality Check is cleared, our refund will be processed to your bank account in 12-15 business days after retaining delivery charges. Any item that shows signs of wear or that has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 15 Day Money-Back.
6. In case of loss of the original product certificate would result in a deduction of Rs. 500.
7. Please note that any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.

How to ship the products to be returned:

Ornate Jewels will schedule a reverse pick up Once your package is ready, just call our Customer Care at 8600718666 team and we will send an individual from the courier company to pick it up from you. The return shipping shall be borne by the customer. We will deduct For Silver Rs. 150/- | For Gold Rs. 1500 Jewellery as delivery and processing charges while determining the refund amount.

Customer Helpline: 

Need help or have suggestions for improvement?

We're here to listen and are committed to enhancing your experience. Please let us know how we can do better.

You can reach us at Care@ornatejewels.com or call us at 8600718666 between 10:00 am and 6:00 pm (Monday to Saturday).

Get in touch!: 

Address: G1-14A, EPIP, Jewellery Zone, Sitapura, Jaipur, Rajasthan 302022

Call - 8600718666

Email - care@ornatejewels.com