Returns, Cancellations & Exchange Policies

We offer a 15-days return policy on unused/undamaged products with their tags intact and in the box they were delivered in.

Easy Exchanges

For Silver Jewellery

We understand that sometimes you may need to exchange a product and we shall happily do it for you. Dont Remove The Tags Though. 

1. All you have to do is contact us at care@ornatejewels.com or reach out to us on WhatsApp at +91 8600718666 with your name and order number and we will process your exchange with the desired item.
2. We will arrange a return of the product you need to exchange and have the product picked from the address in your order and get it shipped back to us.
3. Pls secure the item in a sealed package and handover to the pick up guy
4. After your exchange item is received by Ornate Jewels, we shall ship your exchange. There is minor shipping fee of 150 Rs for this exchange

15-Day Money Back Return Policy

1. We offer a 15-days return policy on unused/undamaged products with their tags intact and in the box, they were delivered in. Also ensure to return the certificate and other materials that came with the package. All Personalised, Customised items, SIlver coins  are not eligible for returns and exchanges. 
2. Free gifts if any need to be returned along with the original purchase as well for us to process the return and issue refund

How to Return the Product?

1. All you have to do is contact us at care@ornatejewels.com or reach out to us on WhatsApp at +91 8600718666 with your name and order number and we will take it forward from there on. 
2. We will arrange a return and have the product picked from the address in your order and get it shipped back to us While most of the pin codes are both forward and reverse serviceable, some times few may only be forward serviceable.
3. This could be a temporary situation or maybe in remote areas.In such cases, we may request you to to send the product back to us using an alternate courier service, like India post or any courier service of your choice and availability.
4. Before handing it over to the pick up guy, Remember to secure your jewellery in the box that it came in. Ensure that all tags and the invoice are also sent back.
5. Once your return package is ready, just call our Customer Care team and we will send an individual from the courier company to pick it up from you.
6. After your returned item is received by Ornate Jewels, after thorough inspection your refund (if bought at full price or is a new item as an exchange) will be processed shortly.
7. Once the product is received by us, your refund will be generated to your original mode of payment.
8. Items bought using coupons will be refunded in the form of store credit depending on the discretion of Ornate Jewels.
9. For all ‘Cash On Delivery’ order returns, the COD fee will NOT be refunded.
10. Sometimes we receive returned products in 15-20 days. Your patience is appreciated in such circumstances. We assure you your money is safe with us and wil be refunded as soon as we can

Free Lifetime Warranty

1. We offer a free lifetime warranty and free repairs on all our products that cover all kind of manufacturing defects.
2. However we cant control used induced damage. All rights reserved by Ornatejewels for final warranty coverage

T&C of Returns

1. Tags should not be removed.
2. Products should not show any signs of being worn and they shouldn’t be resized/ altered either.
3. Customers are advised to check the return/exchange policy for the product they purchase before confirming the final transaction.

Delivery Terms

We ship all our packages in tamper proof bags. Pls dont accept any package that shows sign of any tampering of the bag. We ship thousand of orders and have never encountered this issue yet we would like to advise our esteemed customers to be aware and follow the below 

1. The recipient accepting the delivery should not accept the product in cases where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents before accepting the delivery and signing the delivery receipt.
2. No claim of non-receipt will be entertained once you accept the delivery.
3. If the recipient is unavailable at the time of delivery, the courier company shall try and deliver the item THRICE before returning it to Ornate jewels. All costs for reshipment and handling in the case of non-delivery to the customer shall be chargeable to them only.
4. The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistencies in the name or address will result in the non-delivery of the product.

Order Cancellation Policy

In case you placed an order and no longer wish to buy a product, please cancel your order within 24 hours by contacting us on whatsapp at +91 8600718666. An order can only be cancelled if its still not shipped from our warehouse. Once shipped an order in transit can't be cancelled.

Gold & Diamond Jewellery

We offer no questions asked return and exchanges within 15 days. The following condition must be met:

1. Tags need to be intact
2. Certificate need to be shipped back along with the product for us to enable an exchange and return
3. All boxes must be also returned
4. Jewellery should have no signs of wear and tear and any alteration

Once we recieve the Jewels back we shall have a thorough inspection  and testsing of the quality of the product which is not limited to quality of metal and gemstones used. Upon a satisfactory testing we will issue a refund or process an exchange of an item as per your need